THE 8 PRINCIPLES OF THE QUALITY MANEGEMENT SYSTEMS

 

1. Customer Focus.

The Companies depends on their customers and as a result, the managers should understand the actual and the future needs of the customers and should make every effort to overpass them.

 

The main profits :

• Increase the profits and the part of the market already possessed, responding with instant and flexible answers to the chances offered by the market.
• Increase the effectiveness of the company resources´ usage, in order to raise the costumer’s satisfaction.
• Increase the costumer’s credibility toward the company, which serves for the continuance of the business.

 

The implementation of the customer focus principle leads to :

• The investigation and the understanding of the needs that the customer expects.
• The guaranty that the company goals are interweaved with the needs and the expectancy of the customer.
• The communication of the customer’s needs and expectancy to the company.
• Be familiar with the consummator/customer satisfaction and taking measures on the results ground.
• Systematic client relationship management.
• The balance guaranty between the consummator/customer satisfaction and the other interested parts (such as the owners, the employees, the suppliers, the financiers and the company as a whole).

 

2. Company management The managers should accomplish the organization unity and direction. They create the environment, in which the organization’s personnel are included in the achievements of the company’s scopes.

The main profits :

• The employees will understand and will be motivated toward the company scopes and objects.
• The activities are evaluated, decided and implemented in a unified way.
• The problems, arising from the communication misunderstandings among the different sectors of the company’s hierarchy, are reduced.

 

The implementation of the management principle leads especially to :

• It helps to be taken into consideration the needs of all the interested parts including the customers, the owners, the employees, the suppliers, the financiers and the company as a whole.
• The creation of a clear vision of the company’s future.
• The establishing of the challenging scopes and the ways of their realization.
• The creation and the stability of the showed values, the honesty and the ethical samples in all the company sectors.
• The trust establishing and the fear or the uncertainty elimination.
• The establishing of the employees with the required qualification, trainings and the freedom to act with responsibility.
• The inspiration, the encouragement and the recognition of the employee’s contributions.

 

3. Personnel involvement . The personnel of all the sectors are the core of a company and their full involvement in the company’s interests makes possible the usage of their abilities for the best of the company.

The main profits :

• The employees of the company are motivated, committed and involved in the company’s interests.
• Further innovations and creativity in the company scopes.
• The employees are conscious for their work performance or results.
• The employees are enthusiast to take part and to contribute in the continuous improvement of the company’s image.

 

The implementation of the employees’ involvement principle leads especially to :

• The employees understand their role and contribution in the company, and so they feel important.
• The employees identify the strong or the weak points of their performance.
• The employees accept the problems and their responsibilities and take the right measures to resolve them.
• The employees actively require new possibilities to increase their competences, knowledge, and experiences.
• The employees exchange freely their knowledge and experiences.
• The employees discuss freely the problems and the aspects.

 

4. The process method The desired result is achieved with more efficiency when the activities and the respective sources are managed as a process.

The main profits :

• Lower costs and shorter periods in the usage of the effective sources.
• Improved, continuous and predictable results.
• Opportunities/occasions improvement giving them importance and priority.

 

The implementation of the process method principle leads especially to :

• The systematic defining of the necessary activities to obtain the desired result.
• A clear vision of the responsibilities for the administration of the key activities.
• The identification and the facing of the key activities within and among the company functions or departments.
• The focus toward factors such as the sources, methods and the materials that will improve the key activities of the company.
• The valuation of the risks, consequences and the influence of the actions toward the consummator, the suppliers, and other interested parts.

 

5. The preparation of the management system The identification, the understanding, and the managing of the dependant processes as a whole system, contributes in the efficiency of the company and in the efficiency realization of its goals.  

The main profits :

• Integration and preparation of the processes that will bring full achievement of the desired results.
• Ability to focus the efforts on the key process.
• Guarantee trust in the interested parts and also continuity, efficiency in the company.

 

The implementation of working as a managing system principle leads especially to : 

• The structure of a system that will make possible achievement of the company’s goals in an efficient way.
• The understanding and the interdependences among the processes of the system itself.
• Structured methods that harmonize and integrate the processes.
• The organization capacity understanding of the company and the defining of the needed sources, all this done before taking actions.
• The defining of how should act the different specific activities within a system.
• The continuous system improvement toward measurement and evaluation.

 

 

6. Continuous improvement The continuous improvement of all the company performance should be its permanent goal.

The main profits :

• Advantages in performance through advanced organization abilities.
• Support of the improved activities in all the levels toward a strategic goal of the company.
• Flexibility to act immediately to different cases.

 

The implementation of the continuous improvement principle leads to :

• The implementation of a stable system throughout the whole company, to continuously improve the performance of the company.
• The personnel training with the contemporary methods and means for a continuous improvement.
• Every person in the company should have as goal the achievement of the continuous improvement of the products, the processes and of the systems.
• The establishing of the goals that serves to manage and to take measures during the process, and of a continuous improvement. The recognition and the reward for the improvements.

 

7. Factual methods for taking the decision. The efficient decisions are based in the analyzing of the records and of the information.

The main profits :

• The decisions taken on the ground of information.
• Increase of the ability to demonstrate the efficiency of the previous decisions referring the factual taken down notes.
• Increase of the ability to review, to challenge and to change the opinions and the decisions.

 

The implementation, of the improvement factual method for taking decisions, principle leads especially to : 

• The reassurance that the records and the information are enough precise and credible.
• Making possible the releasing of the records to the interested persons.
• The analyzing of the records and of the information using appropriate methods.
• The taking of the decisions and actions according the factual analyzes, balanced with experience and intuit.

 

8. Reciprocal profits from the relationship with the suppliers.

A Company and its Suppliers are dependent to each-other and a profit relationship grows the ability of the two parts for the creation of the values.

The main profits :

• Increase of the ability to create values for the two parts.
• Flexibility and rapidity in mutual answers toward the market changes or the needs and the expectancy of the consummator.

 

The implementation of the mutual profits by the relationships with the suppliers principle, leads especially to :

 

• The establishing of the relationships that balance the instant profits to the long-term profits.
• The expertise and sources withdrawal with the partners.
• The identification and the selection of the key suppliers.
• Open and clear communication.
• The information and the future plans selection.
• The establishing of the mutual activities related to the development and to the improvement.

The inspiration, the encouragement and the recognition of the achievements and of the improvements by the Suppliers.