ISO 20000 helps organizations efficiently deliver quality IT Service Management through a comprehensive process approach. The standard focuses on the integration and implementation of coordinated service management processes. Its aim is to provide ongoing control, greater efficiency and opportunities for continuing improvement.
Properly managed IT services are a critical component of business success. The ITSMS offers internationally recognized best practices through an integrated process approach designed to meet the expectations of both businesses and customers.
Certification according to ISO 20000 can provide a competitive advantage and access to new business as some companies now require compliance as a contract condition.
- Worldwide recognized by the IT industry
- Cost reduction through increased productivity
- Provides structure for business continuity and Growth
- Drives improvements in processes and services