ISO 20000 Certification

It Service Management

You are here

ISO 20000 helps organizations efficiently deliver quality IT Service Management through a comprehensive process approach. The standard focuses on the integration and implementation of coordinated service management processes. Its aim is to provide ongoing control, greater efficiency and opportunities for continuing improvement.

Properly managed IT services are a critical component of business success. The ITSMS offers internationally recognized best practices through an integrated process approach designed to meet the expectations of both businesses and customers. 

Certification according to ISO 20000 can provide a competitive advantage and access to new business as some companies now require compliance as a contract condition.

Key Benefits:

  • Worldwide recognized by the IT industry
  • Cost reduction through increased productivity
  • Provides structure for business continuity and Growth
  • Drives improvements in processes and services

Contact Us


Office Address

Street "Ibrahim Rugova", "Sky Tower", Business Center, Floor 10, Office 103, Tirana, Albania

Phone Number

+355 4 2268048


+355 4 4500677


Subscribe to our newsletter and get informed.


Founded in 2006, TBI CONSULTING is a management consulting firm that researches, develops, implements, operates and manage, environmental, health and safety projects and business solutions.

We are particularly experienced to offer and deliver valuable advice that best suits to our customer needs based on requests and demands of our customers.

Read More ›

Our Expertise

Our target is to enable customers to take advantage of extensive consulting experience gleaned from a variety of cross industry assignments including::

  • Agribusiness
  • Energy & Natural Resources
  • Environment
  • Finance
  • Food & Beverages
  • Infrastructure
  • It & Electronics
  • Metalurgy
  • Oil & Gas
  • Pharmaceutical
  • Transport & Logistics