Shqip
English
Quality management system ISO 9001 is an international standard that determines what is needed to ensure consistent quality of products or services to achieve a high level of customer satisfaction and ongoing improvements. This includes the management of the system’s processes, documents and records.
It is based on quality management principles:
- Customer focus
- Leadership
- Involvement of people
- Process approach
- System approach
- Continual improvement
- Fact based decision-making
- Mutually beneficial supplier relationships
Key Benefits:
- Ability to work in industry segments that require or expect certification
- Improved product, process and service quality
- Less waste and improved productivity
- A focus on customer satisfaction as performance objectives must be aligned to customer expectations
- A competitive advantage in the market
